Quality should be at the heart of any cleaning company in which you employ. It’s not just another cleaning service. With this in mind, there should be a clear idea of the plan in each location defined in a Service Level Agreement to ensure a quality, consistent service that you are delighted with. This can be achieved by using:
Personal Account Management
Each client is assigned an Area Manager, who can be contacted any time by mobile phone and by e-mail. Area Managers are the clients’ point of contact should any issues arise. In addition, they are responsible for undertaking pre-agreed periodic audits of the cleaning work being carried out and ultimately they take personal responsibility for the standard of cleaning being delivered.
Staff and Staffing Structure
All cleaning staff is assigned to specific projects so that they are familiar with the location and are aware of any issues raised in the past. This is important for both quality assurance and health and safety. Companies should provide staff with in-depth training in cleaning methods. All staff report directly to an Area Manager or Team Leader.
Commercial cleaning is very important as a clean office boosts morale. It has many benefits, allowing employees to work in a better environment increasing their productivity and it also benefits the business enhancing its image. Commercial cleaning is a service that all business owners should consider, and we recommend Di’s Cleaning who provides comprehensive cleaning packages, also offering office cleaning in Brisbane that will get your property sparkling.
Cleaning staff is always equipped as they need to complete the job to the clients absolute satisfaction. We insist that our cleaners are fully clean and wipe down cleaning equipment every day.
All staff should be fully trained for the equipment they use and all equipment is maintained properly and tested in line with the latest guidelines, best practice and legislation. Staffs are required to reports faults or hazards immediately.